May 2018 – Present
Invent, plan, and Integrate soft and hard product core technologies in drinking water, coffee, and beverage dispenser related products, and bring them from concept to production in the competitive markets.
Guide and collaborate with overseas manufacturers for solving business, design, engineering, and production topics and bring products and projects through production.
Serve as a knowledge base and resource to advise and support manufacturing, technical service, sales, marketing, operators, and customers for strategic planning, questions and topics requiring the design, engineering, technical and technology support.
January 2006 – March 2018
Headed and mentored a multidisciplinary team overseas. Strategized, designed, engineered, championed, and delivered revolutionized products that had always exceeded customers’ goals and expectations. The company and customers achieved more than 50% business growth annually for years through the innovative product lines, including Nestle Waters North America and DS Services. Applied the user-centered design (UCD) processes and framework to include end customers, operators, technical services, manufacturers in the holistic product lifecycle consideration.
April 2002 – January 2006
Executed a wide range of categories of products, including kitchen, home appliances, outdoor products, and medical instruments. Collaborated with cross-functional teams, customers, and users. Researched, analyzed, problem-solved, and delivered innovative solutions for improved user experiences (UX) and customer satisfaction, including Cellworks, Elkay, Flowtec, Jenson/Sirius, Harley-Davidson, Holmes, Hunter Fan, MTN Products, ProTeam, Sunbeam…
February 1997 – July 1999
Designed conceptual and mass-produced IT related products in both consumer and commercial product industries, including personal computers, tablets, workstations, and servers. Assisted designers in implementing CAID department-wide